Terms and conditions of use

About Us

Model Zone Ltd, is an online retail store that opened its doors in 2013. Our goal is to provide the very best customer service and source products at competitive prices from around the world.

Our motto is "everybody needs a hobby” and we want to make sure our customers have a ‘fun’ experience with the hobby they choose. We have over 30 years’ experience in the model and hobby industry so are confident we can offer the correct advice for the many technical questions our industry has.

Terms and conditions

Returns

Model Zone is happy to exchange any items within 14 days of purchase. Goods must be in original packaging, unopened and in ‘as new’ condition. Any faulty items will be processed under the New Zealand Consumers Guarantees act.

Purchases & Delivery

Purchases will be processed a.s.a.p. Often the same or next business day of the receipt of the order. Any out of stock items will be notified by email. All orders will be sent via PBT Couriers. From Auckland, South Island orders should take 2 business days to arrive. North Island orders should be received the next business day. Local orders should be received the same or next business day. Tracking numbers will be provided via email at time of shipping.

Disclaimer of Liability

Model zone attempt to ensure accuracy and reliability of the data contained on this Web Site but do not accept any liability what so ever for any information on the Web Site. Webmod reserves the right to cancel any purchase’s through the website where an error has been made including incorrect pricing. Model Zone takes all care in preparing information on this site but does not accept any liability what so ever for errors or omissions or effect.

Model Zone makes no guarantee’s concerning the content or accuracy of the information stored in this web site. Any inaccuracies on this Web site brought to the attention Model Zone will be corrected as soon as possible. The publication on this Web Site of information or services does not imply an obligation on the part of Model Zone regarding the goods offered for sale or information given.

Model Zone reserves the right to alter information on this web site, procedures, fees and regulations and to discontinue or vary any services or listings at any time without notice. Model Zone accept no liability for any loss or damage a person suffers because that person has directly or indirectly relied on any information stored on this Web site.

Payment Card Data Policy

Model Zone do not store credit card details

All payments are handled by a secure, PCI compliant third party card payment processor

Our payment processor uses industry-standard SSL encryption to protect your personal information. Look for the padlock icon in your browser's address bar

Consumer Data Privacy Policy

For customers that register or place orders in our system, your name, address and contact details will be stored. Your details will be used for marketing purposes if you opt-in at registration time. The 'opt-in' setting can be changed at any time in your user account settings.

We will not distribute or disclose your personal details to any other party

Currency

All transactions will be billed in New Zealand Dollars (NZD)